JJF Pet Services

CANCELLATIONS FOR DOG WALKING:

• 24 hours notice is required to cancel a scheduled service and can be made by phone, email or text message.  
• Full payments are required for no pet presence in the home (i.e. pet with a family member, at the vet, with you, etc); or in the event that JJF Pet Services is unable to enter the residence due to a lock or alarm code change that was not communicated.

CANCELLATIONS FOR PET VISITS AND PET SITTING:

• 7 days notice is required for cancellations to pet visits;  14 days notice for overnight pet sitting care periods. 
• Any cancellations made with proper notice by phone or email will not be charged.  Cancellations that occur within less than the required notice, will be charged 50% of the total invoice amount unless JJF Pet Services is able to replace the care period with another client.

WEATHER CONDITIONS and EXERCISING:

• In extreme weather conditions (examples: severe cold, extreme heat, lightning, etc) where safety of the pet or walker is in question, JJF Pet Services may alter the service as required.
• In winter conditions where road travel is ill-advised or may be hazardous, JJF Pet Services may delay or cancel services. Cancellations will be made as early as possible in the day and rescheduled at a delay, if possible.  In some cases scheduled services may be performed prior to the scheduled time to allow for delays that might occur throughout the day.

PAYMENT POLICY:

• Payment for any one-period service is due prior to the service having been performed. In most cases, a payment left at the home for the first day of service is preferred and may be post-dated for after your return.
• Payment for recurring services (dog walking) is due at the end of each month.
• Cheques are made payable to JJF Pet Services.
• Email transfer payments to Jocelyn Field are also accepted.
• NSF cheques will be charged a $40 fee. Replacement fees must be cash or money order, include the $40 fee and be provided within 7 days of notification by JJF Pet Services.
• JJF Pet Services charges GST.